How to Resolve Conflicts Between Neighbours? The Manager's Role as a Mediator
How to resolve conflicts between neighbours? The manager's role as a mediator ποΈ
Noise, odours, smoking on the balcony, parking, badly disposed waste or pets β these are all common sources of conflict between neighbours. Although these are not "technical faults", owners often turn to the property manager to resolve the situation.
The manager does not have the powers of the police, but they can act as an intermediary and help create rules that minimise conflicts.
What questions will this article answer?
| Question | You'll find the answer in section |
|---|---|
| What are the most common conflicts in apartment buildings? | Introduction |
| Should the manager intervene in neighbour disputes? | What can the manager do? |
| What can the manager do when a problem arises? | Warnings, rules, mediation |
| How to set rules that help prevent conflicts? | House rules and cooperation with the committee |
What can the manager do? π
- Notify the parties involved β especially if the problem is repeated and reported by several owners.
- Publish information for everyone β for example a notice on the noticeboard, a reminder of the house rules.
- Propose additions to the house rules β quiet hours, a smoking ban in common areas, etc.
- In cooperation with the committee, prepare recommendations or a draft resolution.
- Provide information about the option of resolving matters through the municipal police or civil law if the conflict persists.
Where is the line? βοΈ
The manager does not have the authority to decide disputes between owners, but they can provide information, point out the rules and act as an impartial intermediary. In some cases, they can be the key factor that prevents the situation from escalating.
Conclusion: The manager as a guardian of a good atmosphere π‘
A good manager understands that living is also about interpersonal relationships. They help create an environment where the rules apply to everyone and where conflicts are resolved fairly, without unnecessary emotions.
